Some of my students were absent the day of the contest. Can we get a refund?
Starting February, we begin pre-ordering the prizes and we confirm our orders as soon as registration is over in March. That is why, from March on, we simply cannot make any refunds. However, even if students are absent the day of the contest, the school will still receive prizes for the total number of students registered whether or not they are present the day of the contest since these prizes have already been purchased and cannot be stored from one year to the next.