Problems accessing your account
Learn how to resolve login problems with your The Big Challenge account.
I'm not receiving the activation code for my account
If you are not receiving the activation code needed to validate your account, here are the steps to follow:
What to do?
1️⃣ Check your inbox as well as the SPAM or Junk folder. 2️⃣ If the confirmation email is not there, try refreshing your inbox (some mail servers may have a slight delay in delivery). 3️⃣ Access your account anyway: you can use certain features of your account even without validating your email address. 4️⃣ Contact support if the problem persists.
💡 Good to know : validating your email address is essential so that you can reset your password if you forget it.
What should I do if I've forgotten my password?
If you have forgotten your password, you can reset it quickly.
How do you reset your password?
1️⃣ Click the password reset link available on the login page. 2️⃣ Enter the email address you use to access your account. 3️⃣ Receive a reset email containing a secure link. 4️⃣ Click the link and set a new password.
💡 Tip : the reset link is valid for a limited period. If you don't receive the email, check your spam folder.
What should I do if the reset doesn't work?
- Trouble opening the link: try copying and pasting it directly into your browser's address bar.
- No email received: check your SPAM or Junk folder.
- Need more help? Contact support.
What should I do if I've forgotten the email address I use to log in to my account?
If you can't remember the email address you use to access your account, here is how to recover your access.
What to do?
1️⃣ Try to remember the address you used: it is often the main email address you use for your online registrations. 2️⃣ Contact support if you can't find it.
💡 Tip : when you contact support, provide information about your profile (first name, surname, organisation) to make it easier to find your account.
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